Professional Experience

A progressive journey through diverse roles that have shaped my expertise in software development, technical support, team leadership, and emergency response. Each position has contributed valuable skills and perspectives to my professional toolkit.

3+ years of diverse professional experience

Junior Full-Stack Developer Intern

AMN Technology and Investment

Nov 2024 - Feb 2025

A
  • Developing enterprise-level investment management platform features using C#, Angular, and .NET 8, serving 1000+ active users
  • Implementing responsive frontend components with TypeScript and Angular, improving user experience by 25%
  • Contributing to RESTful API development and database optimization, reducing query response time by 30%
  • Collaborating in agile development environment with code reviews, testing protocols, and continuous integration practices
  • Participating in technical decision-making for system architecture and performance optimization initiatives

Technical Support Specialist

Tuberia Industrial del Norte

Aug 2023 - Sep 2024

T
  • Led ERP system migration project for 9,000+ product catalog, ensuring 99.8% data integrity during transition
  • Designed and delivered comprehensive training programs for 50+ end-users, achieving 95% system adoption rate
  • Implemented technical documentation and user guides in both English and Spanish, expanding market reach by 40%
  • Resolved 200+ technical issues with average resolution time of 2 hours, maintaining business continuity
  • Collaborated with development team to identify system improvements, contributing to 20% efficiency increase

Operations Manager & Server

Senorita's Mexicana Taqueria

Aug 2021 - Aug 2022

S
  • Managed daily operations for high-volume restaurant, coordinating team of 8 staff members across multiple departments
  • Implemented efficient service protocols that reduced customer wait time by 35% during peak hours
  • Developed bilingual customer service standards, serving diverse clientele and increasing customer satisfaction scores to 4.8/5
  • Optimized inventory management and order fulfillment processes, reducing food waste by 25%
  • Trained new staff members on operational procedures and customer service best practices

Volunteer Firefighter & Emergency Responder

Bon Air Fire Company

Nov 2021 - Jul 2023

B
  • Completed comprehensive emergency response training including fire suppression, medical aid, and rescue operations
  • Responded to 100+ emergency calls, demonstrating critical thinking and quick decision-making under pressure
  • Developed strong teamwork and communication skills through coordinated emergency response operations
  • Maintained and inspected safety equipment, ensuring 100% operational readiness for emergency situations
  • Participated in community outreach programs, educating public on fire safety and emergency preparedness